Refund & Returns Policy
Last updated: 22 Jul 2026 · Applies to all sales made through Bio Studio stores
Effective: 22 Jul 2026
Compliant with Indian Consumer Protection Act
⚠️ Important: This policy applies to products sold by creators using Bio Studio. Bio Studio is a software platform and does not directly sell products. For subscription refunds (Premium plan), see section 5 below.
1. Return Window
| Product type | Return window | Refund eligibility |
|---|
| Physical products (apparel, home goods, etc.) | 7 days from delivery | Full refund if returned in original condition |
| Perishable items (food, flowers) | No returns | Replacement only, if reported within 24 hours of delivery |
| Digital products (e-books, courses, downloads) | No returns | Non-refundable once downloaded (see section 2) |
| Services (consulting, design, etc.) | Per creator's policy | Refundable only if service not delivered |
| Custom / personalized products | Per creator's policy | Refundable only if product is defective |
2. Digital Products — Non-Refundable
Due to the nature of digital products (instant access, no possibility of "return"), all sales of digital products — including e-books, courses, templates, presets, software downloads, and downloadable content — are final and non-refundable once the download link has been accessed or the content has been delivered.
Exception: If a digital product is materially not as described (e.g., the file is corrupted, the wrong file was delivered, or the description was fraudulent), you may request a full refund within 7 days of purchase by contacting the creator or Bio Studio support.
3. Return Process for Physical Products
- Request a return — Within 7 days of delivery, contact the creator via WhatsApp or email (your order confirmation contains their contact info). Use the order number (e.g.,
BSO2401-123456) for faster processing.
- Provide proof — Share clear photos of the product, packaging, and the issue (damage, wrong item, etc.). The creator may also request a short video.
- Creator reviews — The creator has 2 business days to approve or reject your return request. If approved, you'll receive return shipping instructions.
- Ship the product back — Pack the product in its original packaging with all accessories/tags. Ship it to the address provided by the creator. Keep the courier tracking ID safe.
- Creator inspects — Once the creator receives and inspects the returned product (usually 1–2 business days), they will approve the refund.
- Refund issued — The refund is processed within 5–7 business days using the same method you originally paid (UPI, bank transfer, etc.).
4. Refund Modes
- UPI refund — Refunded to the same UPI ID used for payment. Usually instant, max 24 hours.
- Bank transfer (NEFT/IMPS) — Refunded to your bank account. 1–3 business days.
- Razorpay refund — Refunded to the original card/net-banking/wallet. 5–7 business days.
- COD orders — No refund of cash; instead, the creator will issue a UPI/bank transfer or a store credit.
5. Subscription Refunds (Bio Studio Premium)
- Bio Studio Premium subscriptions are non-refundable once billed, except in case of accidental duplicate billing or unauthorized charges.
- You can cancel anytime from your dashboard; your Premium features remain active until the end of the current billing period.
- If you cancel within 24 hours of your first subscription and have not used any Premium features, we'll issue a full refund on request.
- To request a subscription refund, email hello@biostudio.in with your username and order ID within 24 hours of billing.
6. Restocking Fees & Return Shipping
Each creator may set their own restocking fee (0–20%) and return shipping policy. These are visible on the product page at the time of purchase. The default policy, if the creator hasn't set one, is:
- Restocking fee: 0%
- Return shipping: paid by the buyer (unless the product was defective or wrong, in which case the creator pays)
7. Damaged or Defective Products
If you receive a damaged or defective product, please report it within 48 hours of delivery with photos/videos. The creator will arrange a free replacement or full refund (including return shipping). If the creator is unresponsive after 3 business days, contact Bio Studio support and we'll mediate.
8. Wrong Product Delivered
If you receive a product different from what you ordered, the creator will either (a) ship the correct product at no cost, or (b) issue a full refund including return shipping — at your choice. Report within 48 hours of delivery.
9. Non-Returnable Items
- Innerwear, swimwear, and personal care items (for hygiene reasons)
- Customized or personalized products (unless defective)
- Products marked "Final Sale" or "Non-Returnable" by the creator
- Perishable goods (food, flowers, etc.) — replacement only
10. Refund Timelines
| Refund method | Typical timeline | Maximum |
|---|
| UPI | Instant – 24 hours | 3 business days |
| Bank transfer (NEFT/IMPS) | 1–3 business days | 7 business days |
| Razorpay (cards, net-banking) | 5–7 business days | 10 business days |
| Store credit | Instant | Instant |
11. Cancellation Before Shipping
You can cancel an order anytime before it has been shipped (status: "Confirmed"). The full amount will be refunded within 3 business days. Once an order is shipped, the standard return process applies.
12. Disputes & Escalations
If a creator refuses a valid return request or fails to issue a refund, please contact Bio Studio support at hello@biostudio.in with your order ID. We'll review the case and, if the buyer is correct, we may reverse the transaction or blacklist the creator.
13. Changes to this Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated to active creators via email.
14. Contact
Questions about refunds? Email hello@biostudio.in or use our contact form.